The Public Schools Branch understands that parents, students or members of the community may occasionally have a concern regarding a school or the Public Schools Branch. When voicing a concern, it is important to address it with the appropriate person, at an appropriate time and place, and in a respectful manner. Anyone voicing a concern is welcome to bring a support person or advocate with them.
The process for addressing and responding to these concerns is outlined in the Concerns and Resolutions Operational Procedure. The procedure details the persons most appropriate for addressing different concerns and who, in sequence, an unresolved concern should be brought to.